Terms & Conditions

Return Policy

Due to the handcrafted nature of our products, all sales are final. We do not offer refunds, exchanges, or returns under any circumstances.

Substitution policy

The photo designs shown represent the overall theme and style of the cake. Our designers reserve the right to make substitutions of flowers on the cake due to availability on the particular day of the order and season that may not exactly match the photo. However, the overall tone and style of the cake will be similar to the design chosen. Any substitutions made will reflect an equal or higher value.

Normal Pickup Times: Our normal pickup times are from 10:00 AM to 9:00 PM. However, we understand that schedules can vary, and we are happy to accommodate alternative pickup times on a one-on-one basis. Please contact us to arrange a suitable pickup time outside of our regular hours.

Responsibility: Once the cake has been handed over to the client, Macarons by Mila will no longer be responsible for any damages that may occur during transportation. We take great care to ensure that our cakes are crafted with precision and care, but we cannot guarantee their condition once they leave our premises. It is the client's responsibility to transport the cake safely to its destination. We recommend placing the cake on a flat surface in your vehicle and driving carefully to avoid any accidents or damage. If you have any questions or need to arrange a pickup time outside of our normal hours, please don't hesitate to contact us at (747) 203-2445.

Delivery Recommendation:

For the best condition possible and to ensure your custom cakes and desserts arrive safely and cooled, we highly recommend utilizing our delivery service. Delivery is highly recommended and is available all throughout Southern California for an additional fee, and can be arranged by texting or calling us at (747) 203-2445.

Payment Policy

Full payment is required to secure and confirm all orders. An order will not be considered confirmed until payment has been received in full. Availability is not guaranteed until payment is completed. For custom orders, production and preparation will begin once payment has been received.

Shipping, Inspection & Damage Policy

For orders shipped via third-party delivery or shipping services, clients are responsible for inspecting their order upon receipt. Clients have 48 hours from the time of delivery to report any issues, including product damage, missing or incorrect quantities, quality concerns, or discrepancies with the order.

Any issues must be reported in writing within this 48-hour period, accompanied by clear photographs and relevant details to support the claim. Reports submitted after this period may not be eligible for review or resolution.

We will review all claims on a case-by-case basis and determine an appropriate resolution, if applicable. We cannot guarantee refunds, replacements, or other remedies for issues reported outside the specified timeframe.

Approved Returns: If a return request is approved, the client must ship the item back within 7 calendar days from the date of return approval, unless otherwise agreed in writing. The client is responsible for ensuring the item is securely packaged and shipped within this timeframe. Failure to ship the item within the specified period may result in the return approval being voided and the request becoming ineligible for further resolution.


Local Delivery Inspection Policy

For local deliveries made directly by the Macarons by Mila team, all products must be inspected at the time of delivery. Clients are responsible for verifying the order quantity, product quality, condition, and accuracy before accepting the delivery.

Any concerns regarding damage, missing items, incorrect quantities, or product quality must be reported to our team immediately during delivery. Once the delivery has been accepted, additional claims regarding product condition, quality, or quantity will not be accepted. By accepting the delivery, the client acknowledges that the order has been inspected and received in satisfactory condition.